If you have come across this blog, my guess is that you have just discovered that you can't end your subscription with Homes.com. Maybe you signed up for a 6 month or 1 year subscription and decided it just wasn't worth the money you were spending and told them you didn't want to renew. And now, you've discovered you have to give them 30 days advance notice, a detail you somehow missed because you had no idea it was required.
Like me, you probably saw them at NAR conference events and have been impressed that Dan Levy was one of their spokes people, so you thought you could trust them with an auto-renew feature. Just as I did. Honestly, it never even occurred to me that I would need to do such research on this company because I had such a good opinion of them going in. I'm guessing you felt the same way.
I signed up for a 6 month subscription and 28 days before my subscription was set to expire, I emailed my rep to let her know I did not wish to renew. She did not respond to the first email, or the second email. I sent request to their customer support and they responded letting me know I couldn't end it because I didn't give the request 30 days in advance. My rep finally did call me back telling me she begged management to let me terminate.
I think the part of this that disturbs me so much is that forcing someone to do business with you is just so wrong. I have adamantly communicated to them that I absolutely did not want to renew my subscription. They kept telling me what their policy was as though they somehow felt they were entitled to keep hitting my credit card.
And like me, you're wondering if other agents have had bad experiences with them and you're starting to look for the reviews. Your research has probably led you to their F rating on the Better Business Bureau . But you didn't stop there, you found equally poor and scathing reviews on Trust Pilot and Consumer Affairs. Sadly, I saw reviews from people who were told they successfully ended their agreements only to discover their cards were still being charged.
So, how do you end it?
You have to either cancel your credit card or report it as lost or stolen. That's the only way you can prevent them from tapping your card. It is possible you can dispute the charges but they keep telling you, and I'm guessing will tell your credit card, that you signed a contract. A contract no one has a copy of, except them.
I'm so sorry this happened to you. The feeling of betrayal really is the worst part.
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